@import"https://fonts.googleapis.com/css2?family=Open+Sans:wght@400;600;700&display=swap";:root{--atdem-green: #1b3928;--atdem-gold: #9e8f66;--atdem-brown: #824d3b;--atdem-header-bg: #1a3425}*{box-sizing:border-box}body{margin:0;padding:0;background-color:var(--atdem-green)!important;font-family:Open Sans,sans-serif;color:#333}header{background-color:var(--atdem-header-bg);padding:12px 40px 0}.header-top{display:flex;justify-content:space-between;align-items:center;padding-bottom:10px}.header-user{color:#ccc;font-size:12px}.header-user a{color:#fff;text-decoration:underline;cursor:pointer}.header-logo{display:flex;align-items:center;gap:12px;text-decoration:none}.header-logo-icon{width:50px;height:50px;border-radius:50%;background:var(--atdem-gold);display:flex;align-items:center;justify-content:center;font-weight:900;font-size:14px;color:var(--atdem-green)}.header-logo-text{color:#fff;font-size:16px;font-weight:700;line-height:1.2}.header-logo-sub{color:var(--atdem-gold);font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.header-nav{display:flex;gap:0;margin-top:8px;border-bottom:3px solid rgba(255,255,255,.3)}.nav-link-atdem{color:#ffffffd9;text-decoration:none;font-weight:600;font-size:13px;padding:10px 18px;position:relative;transition:color .2s;white-space:nowrap}.nav-link-atdem:hover{color:#fff}.nav-link-atdem.active{color:var(--atdem-gold);background:#ffffff0d;border-radius:4px 4px 0 0}.nav-link-atdem.active:after{content:"";position:absolute;bottom:-3px;left:50%;transform:translate(-50%);border-left:10px solid transparent;border-right:10px solid transparent;border-bottom:10px solid white;z-index:10}.atdem-card{background:#fff;border-radius:0 0 10px 10px;margin:0 auto 40px;width:92%;max-width:1100px;padding:40px 50px;box-shadow:0 4px 20px #0000004d;min-height:60vh}.atdem-label{font-weight:700;font-size:13px;margin-bottom:4px;display:block;color:#333}.atdem-input{border:1px solid #999;border-radius:4px;padding:7px 10px;width:100%;max-width:350px;font-size:13px;font-family:Open Sans,sans-serif;outline:none;transition:border-color .2s}.atdem-input:focus{border-color:var(--atdem-gold);box-shadow:0 0 0 2px #9e8f6626}.atdem-select{border:1px solid #999;border-radius:4px;padding:7px 10px;width:100%;max-width:400px;font-size:13px;font-family:Open Sans,sans-serif;background:#fff;outline:none;cursor:pointer}.atdem-select:focus{border-color:var(--atdem-gold)}.atdem-textarea{border:1px solid #999;border-radius:4px;padding:7px 10px;width:100%;max-width:100%;font-size:13px;font-family:Open Sans,sans-serif;resize:vertical;min-height:120px;outline:none}.atdem-textarea:focus{border-color:var(--atdem-gold);box-shadow:0 0 0 2px #9e8f6626}.asterisk{color:#c00;font-weight:700;margin-left:2px}.section-divider{border-bottom:2px solid #ddd;padding-bottom:6px;margin:30px 0 18px;font-weight:700;font-size:14px;color:#333}.btn-atdem{background-color:#263c2e;color:#fff;border:none;padding:9px 22px;border-radius:4px;font-weight:600;font-size:13px;cursor:pointer;font-family:Open Sans,sans-serif;transition:background .2s}.btn-atdem:hover{background-color:#1a2d20}.btn-atdem:disabled{opacity:.6;cursor:not-allowed}.btn-atdem-secondary{background-color:#4a5e4e}.btn-atdem-secondary:hover{background-color:#3a4e3e}.btn-atdem-danger{background-color:#c62828}.btn-atdem-danger:hover{background-color:#a41e1e}.btn-atdem-sm{padding:5px 12px;font-size:11px}.upload-box{border:2px dashed #ccc;background:#fafafa;padding:18px;color:#888;font-size:12px;margin-top:8px;border-radius:4px;text-align:center;cursor:pointer;transition:border-color .2s}.upload-box:hover{border-color:var(--atdem-gold)}.upload-box .file-link{color:#1a73e8;cursor:pointer;text-decoration:underline}.upload-box.drag-over{border-color:var(--atdem-gold);background:#f5f5e8}.file-preview-list{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}.file-preview-item{display:flex;align-items:center;gap:6px;background:#f0f0f0;padding:5px 10px;border-radius:4px;font-size:11px}.file-preview-item button{background:none;border:none;color:#c62828;cursor:pointer;font-size:14px;padding:0}.attachment-gallery{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}.attachment-thumb{width:80px;height:80px;border-radius:6px;overflow:hidden;cursor:pointer;border:2px solid #ddd;transition:border-color .2s;position:relative}.attachment-thumb:hover{border-color:var(--atdem-gold)}.attachment-thumb img{width:100%;height:100%;object-fit:cover}.attachment-file{width:80px;height:80px;border-radius:6px;border:2px solid #ddd;display:flex;flex-direction:column;align-items:center;justify-content:center;font-size:10px;color:#888;text-align:center;cursor:pointer;text-decoration:none;transition:border-color .2s;padding:5px}.attachment-file:hover{border-color:var(--atdem-gold);color:var(--atdem-green)}.attachment-file i{font-size:24px;margin-bottom:4px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#1b3928,#2d5a3f);padding:20px}.login-card{background:#fff;border-radius:12px;padding:40px;width:100%;max-width:400px;box-shadow:0 20px 60px #0000004d}@media(max-width:768px){.login-page{padding:60px 15px 15px;align-items:flex-start}.login-card{padding:28px 22px;max-width:100%;border-radius:14px}.login-card h2{font-size:22px!important}.login-card .atdem-input{max-width:100%!important;font-size:16px!important;padding:12px 14px!important}.login-card .btn-atdem{font-size:16px!important;padding:14px!important;border-radius:8px}.login-card .atdem-label{font-size:14px}}.inner-login-card{background:#fff;border:1px solid #ddd;border-radius:8px;padding:35px 40px;box-shadow:0 2px 12px #00000014;width:100%;max-width:420px}.help-bubble{position:fixed;bottom:25px;right:35px;background-color:#6b7a5e;color:#fff;padding:12px 22px;border-radius:25px 25px 5px;cursor:pointer;font-weight:700;font-size:12px;box-shadow:0 3px 10px #0000004d;z-index:1000;transition:background .2s}.help-bubble:hover{background-color:#5a6950}.footer-links{text-align:center;margin-top:30px}.footer-links p{font-size:13px;margin:4px 0;font-weight:600}.footer-links .gold-link{color:var(--atdem-gold);cursor:pointer;text-decoration:none;font-weight:700}.footer-links .gold-link:hover{text-decoration:underline}.success-message{background:#e8f5e9;border:1px solid #a5d6a7;border-radius:8px;padding:30px;text-align:center}.success-message h2{color:#2e7d32;margin-bottom:10px}.success-message .ticket-number{font-size:28px;font-weight:900;color:var(--atdem-green);margin:15px 0}.admin-wrapper{min-height:100vh;display:flex}.admin-sidebar{width:250px;background:#1a2d20;color:#fff;padding:20px 0;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;height:100dvh;overflow-y:auto}.admin-sidebar h3{padding:0 20px;font-size:16px;margin-top:2px;margin-bottom:12px;color:var(--atdem-gold);text-align:left}.admin-sidebar-link{display:block;color:#fffc;text-decoration:none;padding:10px 20px;font-size:13px;font-weight:600;transition:all .2s}.admin-sidebar-link:hover,.admin-sidebar-link.active{background:#ffffff1a;color:var(--atdem-gold)}.admin-content{flex:1;background:#f4f5f0;padding:30px;overflow-y:auto}.admin-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.admin-header h1{font-size:22px;color:var(--atdem-green);margin:0}.availability-toggle{display:flex;align-items:center;gap:8px;padding:8px 15px;margin:0 15px 10px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer;border:none;transition:all .2s}.availability-toggle.available{background:#e8f5e9;color:#2e7d32}.availability-toggle.busy{background:#fdecea;color:#c62828}.tickets-table{width:100%;border-collapse:collapse;background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 2px 8px #00000014}.tickets-table thead th{background:var(--atdem-green);color:#fff;padding:12px 15px;text-align:left;font-size:12px;font-weight:700;text-transform:uppercase}.tickets-table tbody td{padding:10px 15px;border-bottom:1px solid #eee;font-size:13px}.tickets-table tbody tr:hover{background:#f9f9f5}.badge-status,.status-badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:11px;font-weight:700;text-transform:uppercase}.badge-abierto{background:#e8f5e9;color:#2e7d32}.badge-en-proceso,.badge-proceso{background:#fff3e0;color:#ef6c00}.badge-cerrado{background:#f3e5f5;color:#7b1fa2}.badge-resuelto{background:#e3f2fd;color:#1565c0}.badge-pendiente{background:#fff8e1;color:#f9a825}.badge-dropped{display:inline-flex;align-items:center;padding:3px 10px;border-radius:12px;font-size:10px;font-weight:700;text-transform:uppercase;background:#fce4ec;color:#c62828;animation:droppedPulse 2s infinite}@keyframes droppedPulse{0%,to{opacity:1}50%{opacity:.7}}.ticket-card-dropped{border-left-color:#b45309!important;background:#fffbeb!important;box-shadow:0 2px 8px #b453091a!important}.ticket-card-dropped .ticket-card-number{color:#b45309}.ticket-card-selected{border-left-color:#1976d2!important;background:#e3f2fd!important;box-shadow:0 2px 8px #1976d226!important}.ticket-dropped-banner{padding:6px 16px;font-size:11px;color:#92400e;background:#fef3c7;border-bottom:1px solid #fde68a;display:flex;align-items:center;gap:6px}.ticket-detail-card{background:#fff;border-radius:8px;padding:30px;box-shadow:0 2px 8px #00000014;margin-bottom:20px}.ticket-detail-card h3{margin:0 0 15px;font-size:16px;color:var(--atdem-green);border-bottom:2px solid #eee;padding-bottom:8px}.ticket-detail-row{display:flex;margin-bottom:8px}.ticket-detail-row .label{font-weight:700;font-size:13px;width:200px;flex-shrink:0;color:#555}.ticket-detail-row .value{font-size:13px;color:#333}.response-thread{margin-top:15px}.response-item{background:#f9f9f5;border-left:3px solid var(--atdem-gold);padding:12px 15px;margin-bottom:10px;border-radius:0 6px 6px 0}.response-item.admin{border-left-color:var(--atdem-green);background:#f0f4ef}.response-meta{font-size:11px;color:#888;margin-bottom:5px}.response-body{font-size:13px;line-height:1.5}.response-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;flex-wrap:wrap;gap:4px}.response-author{font-weight:700;font-size:13px;color:#333}.response-date{font-size:11px;color:#999;white-space:nowrap}.response-message{font-size:13px;line-height:1.5;color:#444;white-space:pre-wrap;word-break:break-word}.btn-back-tickets{background:none;border:none;color:var(--atdem-green);cursor:pointer;font-size:13px;padding:0;margin-bottom:5px;display:inline-flex;align-items:center;gap:4px}@media(max-width:768px){.btn-back-tickets{background:var(--atdem-green);color:#fff;border:none;border-radius:8px;padding:10px 16px;font-size:14px;font-weight:600;width:100%;justify-content:center;margin-bottom:10px;box-shadow:0 2px 6px #0000001f}.btn-back-tickets:active{background:#1a3a2a}}.permissions-grid{display:grid;grid-template-columns:1fr 1fr;gap:6px;margin-top:10px}.permission-item{display:flex;align-items:center;gap:6px;font-size:12px;padding:4px 8px;border-radius:4px;background:#f9f9f5}.permission-item input[type=checkbox]{accent-color:var(--atdem-green)}.permission-item label{cursor:pointer}.tickets-header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;flex-wrap:wrap;gap:10px}.tickets-search-form{display:flex;gap:8px}.ticket-cards-list{display:flex;flex-direction:column;gap:12px}.ticket-card-item{background:#fff;border-radius:10px;box-shadow:0 2px 8px #00000014;overflow:hidden;transition:box-shadow .2s;border-left:4px solid var(--atdem-green)}.ticket-card-item:hover{box-shadow:0 4px 16px #0000001f}.ticket-card-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:12px 16px 0;font-size:13px}.ticket-card-number{font-family:monospace;font-weight:700;font-size:14px;color:var(--atdem-green)}.ticket-card-date{margin-left:auto;font-size:11px;color:#999;display:flex;align-items:center;gap:4px}.ticket-card-requester{padding:8px 16px;border-bottom:1px solid #f0f0f0}.ticket-card-name{font-weight:700;font-size:14px;color:#333}.ticket-card-email{font-size:12px;color:#888;display:flex;align-items:center;gap:4px;margin-top:2px}.ticket-card-details{display:grid;grid-template-columns:1fr 1fr;gap:0;padding:0}.ticket-card-detail{padding:8px 16px;border-bottom:1px solid #f5f5f5;display:flex;flex-direction:column;gap:2px}.ticket-card-detail:last-child{grid-column:1 / -1}.ticket-card-detail-label{font-size:10px;color:#aaa;text-transform:uppercase;font-weight:700;letter-spacing:.3px;display:flex;align-items:center;gap:4px}.ticket-card-detail-value{font-size:12px;color:#444;line-height:1.3;word-break:break-word}.ticket-card-actions{display:flex;gap:6px;padding:10px 16px;background:#fafaf8}.status-count-dot{display:inline-flex;align-items:center;justify-content:center;min-width:16px;height:16px;padding:0 4px;border-radius:8px;font-size:10px;font-weight:800;margin-left:5px;line-height:1;font-variant-numeric:tabular-nums}.ticket-grid-view{display:grid!important;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px!important}.ticket-grid-card{background:#fff;border-radius:10px;box-shadow:0 2px 8px #0000000f;padding:14px;transition:box-shadow .2s,transform .15s;border-left:3px solid var(--atdem-green)}.ticket-grid-card:hover{box-shadow:0 4px 16px #0000001f;transform:translateY(-1px)}@media(max-width:768px){.ticket-layout-toggle{display:none!important}.ticket-grid-view{display:flex!important;flex-direction:column;grid-template-columns:unset}.ticket-grid-card{border-left-width:4px}}.session-expired-toast{position:fixed;top:20px;right:20px;z-index:10001;animation:toastSlideIn .3s ease}.session-expired-inner{display:flex;align-items:center;gap:12px;background:#fffbeb;border:1px solid #fde68a;border-radius:10px;padding:14px 18px;box-shadow:0 8px 24px #0000001f;max-width:380px}@keyframes toastSlideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}.modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:9999;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{transform:translateY(20px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-container{background:#fff;border-radius:12px;max-width:420px;width:90%;box-shadow:0 10px 40px #0000004d;overflow:hidden;animation:slideUp .2s ease}.modal-container.modal-image{max-width:94vw;max-height:94vh;max-height:94dvh;width:94vw;background:#1a1a1a;border-radius:12px;box-shadow:0 10px 50px #0009;display:flex;flex-direction:column;overflow:hidden}.modal-image-toolbar{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:var(--atdem-green);flex-shrink:0;min-height:46px}.modal-image-filename{color:#fffc;font-size:12px;font-weight:600;display:flex;align-items:center;gap:6px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}.modal-image-toolbar-btns{display:flex;gap:6px;flex-shrink:0}.modal-image-btn{display:inline-flex;align-items:center;gap:5px;background:#ffffff26;color:#fff;border:1px solid rgba(255,255,255,.25);border-radius:6px;padding:6px 12px;font-size:12px;font-weight:600;cursor:pointer;text-decoration:none;font-family:Open Sans,sans-serif;transition:background .2s}.modal-image-btn:hover{background:#ffffff40;color:#fff}.modal-image-btn-close{background:#c832324d;border-color:#ff64644d}.modal-image-btn-close:hover{background:#c8323280}.modal-image-content{flex:1;display:flex;align-items:center;justify-content:center;padding:10px;overflow:auto;min-height:0}.modal-image-content img{max-width:calc(94vw - 20px);max-height:calc(94vh - 66px);max-height:calc(94dvh - 66px);object-fit:contain;border-radius:4px;-webkit-touch-callout:default;-webkit-user-select:auto;user-select:auto;pointer-events:auto}.modal-icon-area{padding:25px;text-align:center}.modal-body{padding:0 25px 15px;text-align:center}.modal-title{font-size:18px;font-weight:700;color:#333;margin:0 0 8px}.modal-message{font-size:13px;color:#666;margin:0;line-height:1.5}.modal-actions{padding:15px 25px 25px;display:flex;gap:10px;justify-content:center}.tag-chip{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:12px;font-size:11px;font-weight:600;background:#e8e8e0;color:#555}.tag-chip.green{background:#e8f5e9;color:#2e7d32}.tag-chip.gold{background:#fff8e1;color:#8d6e00}.agent-cards-list{display:flex;flex-direction:column;gap:12px}.agent-card{background:#fff;border-radius:10px;box-shadow:0 2px 8px #00000014;overflow:hidden;border-left:4px solid var(--atdem-green)}.agent-card-header{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid #f0f0f0;flex-wrap:wrap}.agent-card-avatar{width:42px;height:42px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:16px;flex-shrink:0}.agent-card-identity{flex:1;min-width:0}.agent-card-name{font-weight:700;font-size:14px;color:#333}.agent-card-username{font-size:12px;color:#999;font-family:monospace}.agent-card-status-area{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.agent-status-pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:3px 10px;border-radius:12px}.agent-status-pill.available{background:#e8f5e9;color:#2e7d32}.agent-status-pill.busy{background:#fdecea;color:#c62828}.agent-status-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.agent-status-pill.available .agent-status-dot{background:#4caf50}.agent-status-pill.busy .agent-status-dot{background:#f44336}.agent-inactive-tag{font-size:10px;color:#f44336;font-weight:600}.agent-card-body{padding:10px 16px}.agent-card-info{display:flex;align-items:center;gap:8px;font-size:13px;color:#555;padding:4px 0;overflow:hidden}.agent-card-info i{color:var(--atdem-green);font-size:14px;flex-shrink:0;width:18px;text-align:center}.agent-card-info span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-card-actions{display:flex;gap:8px;padding:10px 16px;border-top:1px solid #f0f0f0}.agents-stats-row{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap}.agents-stat-card{flex:1;min-width:70px;background:#fff;border-radius:10px;padding:14px;text-align:center;box-shadow:0 2px 8px #0000000f}.agents-stat-number{font-size:26px;font-weight:700;color:var(--atdem-green);line-height:1}.agents-stat-label{font-size:11px;color:#888;margin-top:4px;font-weight:600;text-transform:uppercase}.agent-form-card{background:#fff;border-radius:10px;padding:20px;box-shadow:0 2px 8px #0000000f;margin-bottom:16px;border:2px solid var(--atdem-green)}.agent-form-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid #eee}.agent-form-footer{display:flex;gap:10px;margin-top:16px;padding-top:12px;border-top:1px solid #eee;flex-wrap:wrap}.agents-toolbar{display:flex;gap:10px;margin-bottom:12px;flex-wrap:wrap;align-items:center}.agents-search-box{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #ddd;border-radius:8px;padding:8px 14px;flex:1;min-width:200px;box-shadow:0 1px 4px #0000000a;transition:border-color .2s}.agents-search-box:focus-within{border-color:var(--atdem-green);box-shadow:0 0 0 2px #1b39281a}.agents-search-box i{color:#999;font-size:14px;flex-shrink:0}.agents-search-box input{border:none;outline:none;font-size:14px;font-family:Open Sans,sans-serif;flex:1;min-width:0;background:transparent;color:#333}.agents-search-box input::placeholder{color:#bbb}.agents-search-clear{background:none;border:none;color:#999;cursor:pointer;font-size:16px;padding:0;display:flex;align-items:center}.agents-search-clear:hover{color:#c62828}.agents-toolbar-right{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.agents-filter-pills{display:flex;gap:4px}.agents-filter-pill{background:#fff;border:1px solid #ddd;border-radius:20px;padding:6px 12px;font-size:12px;font-weight:600;cursor:pointer;font-family:Open Sans,sans-serif;color:#666;transition:all .2s;white-space:nowrap;display:inline-flex;align-items:center;gap:4px}.agents-filter-pill:hover{border-color:var(--atdem-green);color:var(--atdem-green)}.agents-filter-pill.active{background:var(--atdem-green);color:#fff;border-color:var(--atdem-green)}.agents-filter-pill .green-dot{font-size:6px;color:#4caf50}.agents-filter-pill .red-dot{font-size:6px;color:#f44336}.agents-filter-pill.active .green-dot,.agents-filter-pill.active 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